ThriveHer is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.
This policy applies to all visitors to thriveher.vip, members of the ThriveHer Tribe, clients of The Health Suite, and anyone who contacts us directly.
We collect the following types of personal information:
Contact information including your name, email address, and phone number. Account information when you create a membership or purchase a product. Health information you voluntarily share when completing intake forms, quizzes, or booking clinical consultations. Payment information processed securely through our payment providers. Website usage data including IP address, browser type, pages visited, and time spent on the site, collected through cookies and analytics tools.
We collect sensitive information, including health information, only where it is reasonably necessary for us to provide our services and with your consent.
We collect information directly from you when you sign up for a membership, book a consultation, complete a form or quiz, subscribe to our email list, or contact us by email or through our website. We also collect information automatically when you use our website through cookies and similar technologies.
We use your personal information to deliver membership content and clinical services, process payments, respond to your enquiries, send communications you have consented to receive, improve our website and services, and comply with our legal obligations.
We do not use your information for any purpose that is unrelated to why it was collected.
We do not sell, rent, or trade your personal information to third parties.
We share your information only where necessary to deliver our services. This includes our platform providers: Tekmatix (GoHighLevel) for membership delivery and CRM, PracticeBetter for clinical appointment management, payment processors for transaction processing, and email service providers for communications. Each of these providers is bound by their own privacy obligations.
Where required by law, we may disclose your information to regulatory or law enforcement bodies.
ThriveHer collects and handles health information as part of delivering clinical education and consultation services. This information is treated with the highest level of care. It is not shared with any third party without your explicit consent, except where required by law or where disclosure is necessary to prevent a serious threat to your health or safety.
Your personal information is stored securely by our platform providers. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, and disclosure. However, no transmission of data over the internet can be guaranteed as completely secure.
Our website uses cookies to support site functionality and collect analytics data. You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
Under the Australian Privacy Act, you have the right to access personal information we hold about you, request correction of information that is inaccurate, incomplete, or out of date, and make a complaint if you believe we have handled your information in a way that breaches the Australian Privacy Principles.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Our website contains links to third party platforms including podcast platforms, booking systems, and payment processors. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
We may update this policy from time to time. The current version will always be available at thriveher.vip/privacy. Continued use of our website or services after any update constitutes acceptance of the revised policy.
If you believe we have breached the Australian Privacy Principles, you may contact us at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Rochelle Waite
ThriveHer
[email protected]
thriveher.vip