ThriveHer Terms and Conditions

Welcome to ThriveHer! These Terms and Conditions ("Terms") set out the rules, responsibilities, and limitations that govern your use of ThriveHer’s services, including subscriptions, consultations with Rochelle Waite (Naturopath), and access to the ThriveHer portal.

By subscribing, accessing the portal, or booking a consultation, you agree to these Terms. If you do not agree to these Terms, you may not use ThriveHer’s services.

1. Scope of Services

ThriveHer offers naturopathic and wellness services designed to improve overall health, vitality, and well-being through personalized and educational approaches. This includes:

1:1 Consultations with Rochelle Waite (Naturopath), focusing on nutritional education, lifestyle recommendations, and natural health strategies.Access to the ThriveHer Portal, which provides educational content, recipes, blog posts, videos, workshops, and downloadable resources to support your health and wellness journey.

Important Notes:

Naturopathic Services Are Complementary: ThriveHer services are intended to complement medical care and are not a substitute for advice, diagnosis, or treatment from a licensed healthcare professional.No Diagnosis or Treatment: The Naturopath, Rochelle Waite, does not diagnose, treat, or cure medical conditions, diseases, or disorders.Medical Referrals: If potential signs or symptoms of a disease, disorder, or condition are identified during a consultation, you will be informed of the concern and directed to consult a licensed medical practitioner for further evaluation.

2. User Responsibilities

As a ThriveHer user, subscriber, or client, you agree to the following responsibilities:

Provide Accurate Information: You confirm that any information you provide when subscribing, booking consultations, or using ThriveHer’s services is accurate, complete, and up-to-date.

Medical Advice and Conditions: You understand that ThriveHer’s services are not a replacement for professional medical advice, diagnosis, or treatment.If you have or suspect a medical condition, you agree to seek advice from a licensed healthcare provider.Personal Accountability: You agree that any recommendations provided by ThriveHer (e.g., during consultations, in portal content, or workshops) are to be implemented at your own discretion and responsibility. ThriveHer and its team are not liable for any outcomes resulting from the use of its services.

Adherence to Other Agreements: Separate Informed Consent for Consultations

All 1:1 consultations with Rochelle Waite (Naturopath) are subject to a separate Informed Consent and Privacy Policy Agreement which you will review and agree to at the time of booking. This agreement outlines the nature and limitations of the services provided, your responsibilities, and confidentiality protections. If you do not agree to the terms outlined in the Informed Consent Agreement, you will not be able to proceed with consultations.

3. Subscription Payment Policy

ThriveHer subscriptions provide access to services, including the ThriveHer portal and 1:1 consultations. The following payment terms apply:

Recurring Payments: Subscription fees are billed automatically on a recurring basis (e.g., monthly or annually) using the payment method provided at sign-up.Promotional Rates: Any promotional rates or discounts applied to your subscription are contingent upon timely payment of your fees.Failed Payments:If a scheduled subscription payment fails (e.g., due to insufficient funds or an expired payment method), you will be notified via email.You will have 3 business days to update your payment information and complete the transaction.Subscription Cancellation:If payment is not received within 3 business days, your subscription will be automatically canceled, and access to the ThriveHer portal and consultations will be revoked.Any promotional rates or discounts associated with your subscription will no longer apply.Reinstatement: If your subscription is canceled, you may re-subscribe at the standard subscription rate. Promotional rates are not guaranteed upon reactivation.

4. Cancellation Policy for Consultations

If your subscription includes 1:1 consultations with Rochelle Waite, the following cancellation terms apply:

24-Hour Cancellation Window: You must provide at least 24 hours' notice to cancel or reschedule a consultation.Late Cancellation Fee: If you cancel or reschedule with less than 24 hours' notice, you will be charged 50% of the standard consultation fee set by Rochelle Waite.No-Show Fee: If you fail to attend your scheduled consultation without prior notice ("no-show"), you will be charged 100% of the standard consultation fee.Additional Charges for Subscribers: Late cancellation and no-show fees are charged in addition to your subscription and must be paid before booking your next consultation.

5. General Content Disclaimer

The ThriveHer portal provides educational resources to help you on your health and wellness journey. It is important to understand the following:

Informational Nature: All content provided on the ThriveHer portal (e.g., blog posts, recipes, videos, workshops) is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

No Practitioner-Client Relationship: Use of the ThriveHer portal does not establish a practitioner-client relationship with Rochelle Waite or any other ThriveHer team member.

User Responsibility: ThriveHer is not liable for any harm, injury, or loss resulting from your use or reliance on information provided through the portal.

6. Privacy and Confidentiality

ThriveHer and its team are committed to protecting your privacy. All information shared during consultations or via the subscription portal will be handled in accordance with ThriveHer’s Privacy Policy.For more information, please review the Privacy Policy [insert link here].

7. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Queensland, Australia.Any disputes arising from or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.ThriveHer will comply with any mandatory consumer protection laws applicable in your country. However, to the extent permissible, Queensland law will prevail in the event of a conflict.

8. Refund Policy

Subscriptions: ThriveHer subscription fees are non-refundable. If you cancel your subscription, you will retain access to the portal and included services until the end of your current billing cycle.Consultation Fees: Fees charged for missed or late-canceled consultations are non-refundable.

9. Updates to Terms and Conditions

ThriveHer reserves the right to update these Terms and Conditions at any time. Updates will be communicated via email or posted on the ThriveHer portal. Continued use of ThriveHer services after updates indicates your acceptance of the revised Terms.



Privacy Policy

Effective Date: 16 December 2024

At ThriveHer, we are committed to protecting your personal and health information in accordance with the

Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

. This Privacy Policy explains how we collect, use, store, and protect your personal information, including sensitive health data, as part of our naturopathic services and online portal.

By using ThriveHer’s website, services, or subscription, you agree to this Privacy Policy.

1. What Information We Collect

ThriveHer collects personal and health information necessary to provide you with our services. This includes:

1.1 General Personal Information

NameDate of birthContact details (e.g., email address, phone number, and physical address)Payment details (e.g., billing address, credit card information processed securely by third-party payment providers)

1.2 Health Information

As part of our naturopathic services, we may collect

health-related information such as: Medical history Symptoms, health concerns, or conditionsLifestyle habits (e.g., sleep, stress, exercise)Nutritional and dietary informationAny additional health information voluntarily shared during consultations

2. How We Collect Your Information

We collect information in the following ways:

Directly from You: When you subscribe to ThriveHer, book a consultation, or provide health details during your sessions with Rochelle Waite.Automatically via the Website: When you interact with our website or portal, we may collect browsing data (e.g., IP address, pages visited) using cookies (see Section 8 for more details).

3. Why We Collect Your Information

ThriveHer uses your information to:

Provide you with personalized naturopathic consultations and wellness services.Create tailored health plans based on your individual goals and needs.Manage your subscription, consultations, and payments.Comply with legal and regulatory obligations.Improve our services and user experience through data insights (non-identifiable).

We will not use your information for any purpose other than those outlined above without your consent unless required by law.

4. Health Information Protections

ThriveHer takes the protection of your health information seriously and adheres to strict guidelines under Australian privacy law:

Informed Consent: We only collect health information with your consent, which is provided during consultations or service sign-up.Limited Use: Health information is used exclusively to provide naturopathic care and wellness recommendations.Disclosure: We do not share your health information with third parties unless:You have provided explicit consent (e.g., to share with another healthcare provider), orWe are required to do so by law (e.g., public health reporting or to address a serious health threat).Data Minimization: We only collect the minimum health information necessary to provide our services and securely delete or de-identify it when no longer needed.

5. How We Protect Your Information

ThriveHer implements rigorous security measures to protect your personal and health information, including:

Encrypted Transmission: All data transmitted via our website and portal is encrypted using SSL/TLS (Secure Sockets Layer/Transport Layer Security) technology to protect it from unauthorized access during transmission.Secure Data Storage: Personal and health information is securely stored in an encrypted database within our practice management system.Access Control: Only authorized personnel (e.g., Rochelle Waite and designated support staff) can access sensitive information on a need-to-know basis.

6. Third-Party Services

We use third-party providers to deliver parts of our services, such as payment processing and practice management. These providers are required to comply with Australian privacy laws and handle your information securely.

Examples include:

Payment platforms (e.g., Stripe or PayPal) for processing subscription payments.Practice management software for secure appointment scheduling and record-keeping.

ThriveHer does not store your payment details directly—this information is securely processed by third-party platforms.

7. Data Breach Notification

In the unlikely event of a data breach that may result in

serious harm

to individuals (e.g., financial or emotional distress, identity theft), ThriveHer will:

Notify affected individuals promptly with details about the breach and steps you can take to protect yourself.Report the breach to the Office of the Australian Information Commissioner (OAIC) in compliance with the Notifiable Data Breaches (NDB) Scheme.

8. Cookies and Website Analytics

When you use the ThriveHer website or portal, we may collect non-identifiable information through cookies to improve functionality and enhance your user experience.

What We Collect: Data such as IP address, browser type, pages visited, and session duration.Opting Out: You can disable cookies in your browser settings; however, this may affect the functionality of some website features.

9. Your Privacy Rights

Under Australian law, you have the right to:

Access Your Information: You may request access to any personal or health information we hold about you.Correct Your Information: You can request corrections if your personal or health information is inaccurate, incomplete, or outdated.Withdraw Consent: You may withdraw consent for us to collect or use your health information at any time. However, this may limit our ability to provide certain services.Make a Complaint: If you believe we have breached your privacy rights, you can contact us (see Section 10) or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. How to Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or need to make a complaint, you can contact us at:

ThriveHer Privacy Officer

Email:

[email protected]

Phone:

0481 751 610

Mail:

25 Yarraowee Drive, Nerang, QLD 4211, Australia

We take privacy complaints seriously and will respond to your concerns in accordance with the

Privacy Act 1988 (Cth) and the Privacy and Other Legislation Amendment Bill 2024

.

11. Updates to This Privacy Policy

ThriveHer reserves the right to update this Privacy Policy periodically to reflect changes in services or legal requirements. Any updates will be communicated via email or posted on the ThriveHer website.